Privacy

Terms and Conditions and Privacy Policy

By booking online, over the phone or in person you are agreeing to the Terms and Conditions of Bec’s Upper Coomera Driving School as laid out below.

At Bec’s Upper Coomera Driving School we understand that we are working with students of every level of driving from New Learners through to students who are ready to sit their practical test, Interstate and International Licence Holders, those who may have some Anxiety etc.

We cater each lesson to each student’s individual needs, abilities and confidence. We keep the learning environment calm and friendly.

Our end goal is helping each student to gain the knowledge, skills and good driving habits while building confidence and visual skills to be an aware and defensive driver NOT just to pass your driving test.

    Our instructors:

  • Hold valid accreditations and can produce them on request.
  • Hold valid Blue Cards and can produce them on request.
  • All our driver trainers adhere to the code of conduct.

    Our Vehicles are:

  • Fitted with dual control pedals.
  • Road worthy and serviced regularly.
  • Fully insured.
  • Registered for driver training purposes.

    TERMS AND CONDITIONS

  • You must provide a valid QLD learner licence or valid international licence before commencing your lesson. Failure to do so will be considered a cancelled lesson and full fee will be charged.
  • You must be sober and not under the influence of any alcohol or drugs. If the instructor suspects that you may be under the influence, the lesson will be cancelled, and full fee will be charged.
  • The instructor reserves the right to cancel or reschedule any lesson at any given time, if a lesson must be cancelled by driving school for any reason, including illness of the instructor, Car maintenance, Major Traffic delays or Congestion the student will be offered alternative dates.
  • Sometimes we may get held up with traffic delays, roadworks etc to lessons which is out of our control, this may make instructors run few minutes late to lessons, call/text will be sent if able. All lessons will still get full 1hr time from start to finish. We thank you for your understanding.
  • We MUST Prioritise ALL Practical Driving Test Appointments, sometime these can be last minute bookings, Unfortunately this may mean we may have to reschedule lessons that may be have been booked. We will Endeavor  to reschedule to a time ASAP.
  • The driver trainer has the right to terminate a driving lesson in reasonable circumstances. Reasons may include:
  • If the learner driver chooses to drive the vehicle in a way that is against the instruction being given and is considered dangerous.
  • If there is wilful vehicle abuse
  • If the learner driver insists on smoking during a training session.
  • If the learner driver engages in unacceptable Conduct.
  • Bec’s Upper Coomera Driving School will not be held accountable for any personal belongings left in any of our cars. We will try to return any items left behind but cannot guarantee this as the cars are used by multiple students per day.
  • I agree to pay for each lesson prior to the lesson unless otherwise arranged with Bec’s Upper Coomera Driving School.
  • Driving lessons can be done in your own vehicle at the discretion of the instructor. If an instructor is using a client’s vehicle it is expected the car is covered by appropriate comprehensive insurance and compulsory third party. We do not accept responsibility whatsoever for traffic infringements or accidents whilst with the learner driver.
  • From time to time we make ask for a photo/video of our students passing their test to use for Bec’s Upper Coomera Driving School. This is for marketing purposes and acknowledgement of your hard work this may be used on the company website, Instagram or Facebook. If I do not wish this to occur, I will not participate in having my photo taken at the time.
  • Bec’s Upper Coomera Driving School does not accept any responsibility for the outcome of any driving test and any traffic infringements or speeding fines occurred during lessons and the Practical driving test. The student or their legal guardian shall be liable to pay for those.
  • I have read and understand Bec’s Upper Coomera Driving School Terms and Conditions, Privacy, Rescheduling and Cancellation policy.
  • Please understand our instructors are Supervising Learner Drivers and our full attention MUST be with them, this means unfortunately we can NOT be answering calls and messages. calls and msg will try to be returned when we can. We are usually on the road from 7am-6pm if you wish to book lessons the easiest and fastest way is to book online using our booking system, we have an automated text msg the gets sent when calls can NOT be answered with the link to book online.   
  • I agree to pay for the excess on Bec’s Upper Coomera Driving Schools’ insurance if I am at fault in causing an accident. (Generally, where the learner has followed all instructions of the driving instructor there will be no liability. Where the learner has ignored instructions and in so doing has caused an accident to occur, the learner driver will be liable for any insurance excess payable. Insurance excess for learner drivers is currently $1,000 per accident but may vary between vehicles. If the accident is caused by another driver, then there is no liability for the learner driver.) NB: Bec’s Upper Coomera Driving School’s vehicles are covered under full comprehensive vehicle insurance.

      PAYMENTS 

  •  Single and Pre-paid Packages Terms,
  • All SINGLE LESSONS are to be paid before commencing the lesson.
  • All LESSON PACKAGES are to be paid in full before commencing the first lesson.
  • Payments can be made by cash, bank transfer or PayID.
  • Purchase of Gift Certificates and Bulk Packages are valid for 12 Months from the date of purchase and are Non-Refundable and Not Redeemable for Cash.
  • Purchases of Gift Vouchers or Packages can be used by a single person or be spilt with Siblings only.
  • There are no refunds available on any Gift Certificates purchased.
  • Packaged Service prices are based on a discount being applied from the Maximum Retail Sales Price for the service. The individual Service price may be varied within the package by the Company at any time. All packaged Services have an expiry period of 12 months from date of purchase due to pricing conditions that exist at the time of sale. (For example, fuel and operating costs).
  • New Student Special offer is limited to once per student, any lessons after this are at the Full rate or Single hour lesson.

Cancellation Rates, Refund Policy, Administration fees

  • Less than 24 hours’ notice before the booking will forfeit the full booking fee.
  • If you don’t show up for a lesson, you will be charged the full fee.
  • If you are late, and have notified us, the instructor is only able to provide you with the remaining time left on that lesson and full fee will be charged.
  • If you are more than 15 minutes late for a lesson without notice, the instructor can cancel your lesson and full fee will be charged.
  • Late cancellations and No Shows will require future lessons to be PAID IN FULL prior to new booking. Payment is required to be made and cleared or transaction receipt provided by close of trading the day prior to the commencement of your lesson.
    Failure to do so will result in your booking being cancelled.
  • Lesson fees paid will not be refunded for same day cancellation or no show.
  • NO cancellations to Lesson & Test we have booked on your behalf. booking fee to be paid prior and NO refund given on booking fee for last minute Cancellation.
  • A cancellation does not automatically refund payment of products or services. Any amount not subject to the cancellation fee, is credited towards your account balance at Bec’s Upper Coomera Driving School.
  • Packaged services are based on a defined group of discounted Services and that a
    partial refund of a packaged service will be based on the adjusted service cost which is
    equivalent to the maximum retail price for the equivalent single Service for each completed
    services, less the administration fee.
  • Bec’s Upper Coomera Driving School reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  • Prices of all Services are subject to change with or without notice.
  • Bec’s Upper Coomera Driving School shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
  • A 20% administration fee is applied to admin services such as Practical Test Bookings, Rescheduling or swapping Test bookings and any refunds etc.
  • Packaged services are based on a defined group of discounted Services and that a
    partial refund of a packaged service will be based on the adjusted service cost which is
    equivalent to the maximum retail price for the equivalent single Service for each completed
    services, less the administration fee
  • Bookings are subject to availability. At times we can be booked out 1-3 weeks in advance especially during peak times like School Holidays. W advise to book online and book lessons in advance.
  • Refunds are given at owner’s discretion. Refunds are NOT given because No ASAP Availability, You changed your mind or NO booking available for current week. You can not reach us by phone or text to book there is an online booking system to book lessons online anytime 24/7, even if your Initial lessons were booked via phone or text you can Still book online. We advised that a certain times we can be booked out a 1 -2 weeks in advance so we HIGHLY recommend booking in advance especially around school holiday time.
  • We understand that sometimes last minute work shift/commitments may arise, we are more than happy to work with and around students needs where possible.

PRIVACY

  • Bec’s Upper Coomera Driving School respects the privacy of our students. We do not share any of your information with any third parties.
  • All information provided to us will remain confidential.
  • From time to time you may be asked if we can take and use a photograph on our website for promotional use. You are not under any obligations to agree to this